Etech’s world centers – Onshore, Nearshore, and Offshore, contain the abilities to personalize the solution that finest suit all your demands. With Etech’s world-wide outreach, Etech is often accessible to assistance your prospects and deliver constant Excellent activities.
a gaggle of devoted leaders from the Get in touch with center sector who will be captivated with making a outstanding change for our
About us Etech delivers up coming-era BPO methods. a worldwide minority-owned enterprise, Etech has developed and trademarked how to show your info into strategic insights. Leveraging the power of synthetic additionally human intelligence Etech enhances coaching and coaching to concentrate on critical behaviors creating improved purchaser ordeals and shareholder benefit. Etech launched in 2003 with only four hundred personnel and only one Make contact with Heart in Nacogdoches, Texas.
Etech is really an omnichannel purchaser engagement methods supplier for several of the entire world’s top and most highly regarded models. The knowledge Etech has obtained across an array of enterprise verticals permits us to continuously provide Excellent, private buyer experiences.
Learn More Life At Etech Etech believes in Operating hard and actively playing hard and strives to generate staff really feel empowered and assured in The work They're doing.
At QEval, we’re devoted to aiding Get in touch with facilities make improvements to their functionality by way of very clear, actionable insights. Our performance analytics stories offer you a comprehensive breakdown of agent things to do, client interactions, and operational bottlenecks, so you can also make informed choices that result in measurable improvements. With QEval, you don’t just get reviews—you have the applications and suggestions to act on them.
Etech’s modern engineering answers and professional leaders recognize your online business desires and realize the strategic insights your brand should push benefits.
✅ unanticipated Positive aspects outside of compliance You should not skip this opportunity to remodel your Make contact with Middle functions! program a gathering with our industry experts:
Metrics like manage time, CSAT scores, resolution charges, and actionable insights are crucial to achievements in 2024. absent are the days of concentrating solely on get in touch with quantity. Now, it’s about digging into the caliber of Every conversation and driving genuine final results. able to just take your call Middle performance to another amount? Enroll at QEval College and ???? Listen to Shawndra’s whole Perception right here: #QEvalUniversity #PerformanceMetrics #CustomerExperience #AgentPerformance #CXLeadership
irrespective of whether it’s lowering get in touch with occasions, increasing agent productiveness, or enhancing the general purchaser practical experience, our answers are created to push precise benefits. able to see how QEval will make a variation in your operations? Make contact with us right now To find out more. Get in touch with Us: #QEvalPerformance #AgentOptimization #ContactCenterSuccess #OperationalEfficiency
The mixture of care, believe in and energy brought towards the company is what can make the tradition at Etech special. Our CEO usually states, “If we deal with our persons, the figures will care for on their own.”
Enhancing your Call Middle’s efficiency doesn’t need to be complex. With QEval College, you’ll attain use of necessary applications and coaching that present exact, measurable improvements in agent functionality.
fulfill Malisha, a shining star on our customer support team! From tackling jobs to enjoying fun team functions, Malisha knows how to maintain the equilibrium among function and Engage in. Her website good Frame of mind and team spirit make her a Pleasure to operate with.
A group of devoted leaders while in the contact Centre marketplace who will be captivated with earning a amazing change for our
Listed below are only a few vital features of what we provide: ✅ in-depth insights into agent effectiveness as a result of extensive analytics